Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
By Ron Kaufman.
Description
New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take-off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to building a strong service culture, the path to success is usually much less clear. We relegate service to a single department guided by anecdotal wisdom and...
ISBN(s)
0984762558, 9780984762552
